Customer support, end to end with AI.
Gmail, kintone, an FAQ site — are your people acting as the middleware between disconnected dots? We treat work as a line, and connect it from inbound message to reply.
| Before | After |
|---|---|
| Staff key inbound emails into the CRM by hand | AI parses inbound email and registers it in the CRM automatically |
| Staff search the FAQ by eye and draft replies from scratch | AI matches against the FAQ and drafts the reply |
| Every hand-off between tools is manual (copy and paste) | People only do the final check and send |
Email handling effort down roughly 70% (email channel basis)